Terms & Conditions

Welcome to Luxe Heaven. By accessing or using our website www.luxehaven-store.com, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions apply to all users of our website. By placing an order with Luxe Heaven, you confirm that you have read, understood, and agreed to these terms.

2. Products & Availability

  • All products shown on our website are in stock unless otherwise stated.

  • Colors, textures, and sizes may vary slightly due to different screen displays or manufacturing variations.

  • We reserve the right to update or remove products without prior notice.

3. Orders

  • Once an order is placed, you will receive a confirmation message via WhatsApp, SMS, or email.

  • Luxe Heaven reserves the right to refuse or cancel an order in case of incorrect information, suspicious activity, or unavailability of stock.

4. Pricing

  • All prices listed on our website are final and non-negotiable.

  • Prices may change without prior notice.

  • Any promotions or discounts will be applied at checkout if applicable.

5. Payment Methods

We currently offer two payment options:

  • Cash on Delivery (COD)

  • Bank Transfer

Full payment must be completed before delivery in the case of bank transfers.

6. Shipping & Delivery

  • We offer next-day delivery across the UAE for available items.

  • Delivery times may vary due to public holidays, weather, or courier delays.

  • Customers are responsible for providing accurate delivery details.
    Luxe Heaven is not responsible for failed deliveries due to incorrect information.

7. Exchange Policy

  • We do not offer returns or refunds.

  • Exchanges are allowed only if:

    • The item is unused

    • The item is in its original condition

    • The exchange request is made within 24–48 hours of delivery

  • Customers must return the item via courier or according to our guidelines.

  • Exchange approval is subject to inspection.

8. No Refunds Policy

We strictly follow a No Refunds Policy.
Refunds are not provided under any circumstances unless the item is unavailable or canceled by Luxe Heaven.

9. Incorrect or Damaged Items

If you receive a damaged, defected, or wrong item:

  • Contact us immediately with photos and order details

  • Our team will review and assist with an exchange or replacement as applicable

10. Cancellations

  • Orders may be canceled by customers before shipment only.

  • Once shipped, cancellations are not possible.

11. User Responsibilities

By using our website, you agree:

  • Not to misuse our website or services

  • Not to engage in fraudulent activity

  • To provide accurate personal and delivery information

12. Intellectual Property

All content on this website—including images, text, logos, and designs—is the property of Luxe Heaven.
Unauthorized copying, redistribution, or use of our content is strictly prohibited.

13. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal data.

14. Limitation of Liability

Luxe Heaven is not responsible for:

  • Delays caused by courier services

  • Misuse of products after delivery

  • Losses resulting from inaccurate information provided by customers

Our maximum liability, under any circumstance, will not exceed the order value.

15. Changes to These Terms

We may update these Terms & Conditions at any time.
Continued use of our website signifies acceptance of any updated terms.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us through our website or WhatsApp for quick support.