Privacy Policy

At Luxe Heaven, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you browse or shop with us:

  • Personal details such as your name, phone number, email address, and delivery address.

  • Order information including products purchased and payment details (excluding full card details).

  • Website usage data such as IP address, browser type, and pages visited.

  • Communication data when you contact us via WhatsApp, email, or live chat.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you regarding order updates, support, or promotions.

  • Improve our website experience and customer service.

  • Prevent fraudulent activity and ensure secure transactions.

3. Sharing Your Information

We do not sell or share your personal information with third parties except:

  • Delivery partners for shipping your orders.

  • Payment processors for secure payment handling.

  • Service providers helping us operate our website.
    All partners are required to keep your data confidential.

4. Payments & Security

  • Payment can be made via Cash on Delivery or Bank Transfer.

  • We use secure methods to protect your data and ensure safe transactions.

  • We never store or access your full bank or card details.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve user experience

  • Analyze website traffic

  • Save your preferences
    You may disable cookies in your browser settings.

6. Data Protection & Storage

We take appropriate technical and organizational measures to protect your data from:

  • Unauthorized access

  • Loss or misuse
    Your information is stored securely and accessed only by authorized personnel.

7. Your Rights

You may:

  • Request access to the personal data we hold about you.

  • Ask for corrections if your information is inaccurate.

  • Request deletion of your data if it is no longer required.

To exercise your rights, contact us through our website or WhatsApp.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the content or privacy practices of those sites.

9. Children’s Privacy

Luxe Heaven does not knowingly collect information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through our website or WhatsApp for quick support.