Refund and Returns Policy

Thank you for shopping with Luxe Heaven. Please read our Refund and Returns Policy carefully before making a purchase. By placing an order on our website, you agree to the terms mentioned below.

1. No Refund Policy

Luxe Heaven follows a strict No Refund Policy.
We do not offer refunds under any circumstances, including:

  • Change of mind

  • Incorrect size selection

  • Product not matching personal expectations

Refunds are only applicable if an item becomes unavailable or the order is canceled by Luxe Heaven.

2. Exchange Policy

Although refunds are not offered, we do provide exchanges under certain conditions.

You may request an exchange if:

  • The item is unused

  • The item is in original condition with tags and packaging intact

  • You contact us within 24–48 hours of receiving your order

All exchanges are subject to inspection and approval.

3. Items Eligible for Exchange

You may request an exchange for:

  • Size issues

  • Color variation (if available)

  • Defective or damaged items

Please note: exchange availability depends on stock.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  1. Contact us immediately within 24–48 hours

  2. Provide photos or videos as proof

  3. Our team will verify the issue and offer a replacement or exchange

Failure to report the issue within the specified time frame may result in rejection of the claim.

5. How to Request an Exchange

To request an exchange:

  • Contact our support team on WhatsApp or via the website

  • Provide your order number and item details

  • Our team will guide you through the return and exchange process

Customers may be required to send the item back through courier as per our instructions.

6. Non-Exchangeable Items

The following items are not eligible for exchange:

  • Items that are used, damaged, or worn

  • Products without original packaging

  • Sale items, discounted products, or promotional items (unless damaged on arrival)

7. Shipping Costs

  • Customers are responsible for shipping costs associated with returning items for exchange

  • Luxe Heaven covers the shipping cost of sending the replacement item (if approved)

8. Order Cancellations

  • Orders can be canceled before shipping only

  • Once shipped, cancellations are not possible

9. Contact Information

If you have any questions about our Refund & Returns Policy, feel free to contact us through:

  • WhatsApp

  • Website Contact Form

Our team is always ready to assist you.